Shipping policy

Thank you for choosing our business! We strive to provide you with the best shopping experience possible. Please take a moment to review our shipping policy below.

Fullerton Nutrition Shipping & Insurance Disclaimer

Free Standard Shipping — Customer Declines Insurance By selecting Free Standard Shipping, the customer acknowledges they are declining shipping insurance. Fullerton Nutrition is not liable for lost, stolen, delayed, or damaged packages when this option is chosen. Any claims for replacement or reimbursement will be denied if insurance was declined at checkout.

VIP Protected Shipping — $5 VIP Protected Shipping includes shipping insurance covering loss, theft, and damage during transit. Customers who select this option are eligible for free replacements according to our policy. Delivery estimates are 3–5 business days with priority handling.

General Shipping Terms Once an order is shipped, Fullerton Nutrition is not responsible for carrier delays, incorrect addresses provided by the customer, or circumstances outside our control. Delivery timelines are estimates, not guarantees. If a package is marked “Delivered” by the carrier, Fullerton Nutrition is not responsible for missing packages unless VIP Protected Shipping was purchased.

Customer Responsibility The customer is responsible for selecting the appropriate shipping option. Choosing Free Standard Shipping constitutes an explicit acknowledgment of risk and a waiver of insurance coverage.

Shipping Methods and Costs:

  • Shipping costs will be calculated at checkout based on the selected shipping method and your location.
  • Orders are typically processed within 1-3 business days before shipment.
  • Free shipping is available on orders over $90 within the contiguous United States (lower 48 states). 
    • Excludes Alaska, Hawaii, US territories and international destinations. 
    • Excludes orders with 5 items or more

Delivery Times:

  • Delivery times may vary depending on your location and the shipping method chosen. Please allow additional time during peak seasons, holidays or inclement weather. 

  • Upgraded Paid Shipping

    • Carrier Estimates: All upgraded paid shipping options are based on estimated delivery times provided by shipping carrier. 

    • No Guarantee: Delivery times are not guaranteed and may vary due to carrier delays or unforeseen circumstances.

    • No Refunds for Delays: Refunds will not be issued for delays in shipping times once the order has been dispatched.

Order Tracking:

  • Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor the status of your shipment.

Lost Orders:

  • If you experience no updates on your order or suspect it may be lost, please wait 15 days from the last update before filing a claim. After this period, you may contact our customer service team to assist with the claim process.
  • Customers will need to place a new order for any products they wish to repurchase after filing a claim for a lost order.

Returns and Refunds:

  • If your order is returned to us due to an incorrect address or if it is unclaimed, a $13 processing fee will be applied.
  • Upon receiving the returned items, we will issue a refund for the products only. Shipping fees are non-refundable.
  • Customers must place a new order for any products they wish to repurchase after items have been returned to sender.

Contact Information:

  • If you have any questions or concerns regarding your order or our shipping policy, please feel free to reach out to our customer service team at Support@fullertonnutrition.com

Thank you for your understanding and support! We appreciate your business.